Privacy Policy
Effective Date: June 2026
The New Orleans Council on Aging (NOCOA) is committed to protecting the privacy and security of visitors to our website. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our website.
1. Information We Collect
We may collect limited information from website visitors in the following ways:
Information You Voluntarily Provide
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Contact information (such as name, email address, or phone number) submitted through forms
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Information submitted when requesting services, resources, or assistance
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Content provided when submitting resource requests or inquiries
Automatically Collected Information
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IP address
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Browser type and device information
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Pages visited and time spent on the site
This information is collected to help us improve website performance and user experience.
2. How We Use Your Information
NOCOA uses collected information to:
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Respond to inquiries and provide requested services or resources
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Improve website functionality and accessibility
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Share relevant updates about programs, services, or community resources
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Maintain security and protect against unauthorized access
We do not use personal information for commercial marketing or sales purposes.
3. Information Sharing
NOCOA does not sell, trade, or rent personal information.
Information may only be shared:
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With trusted service providers assisting with website operations (as necessary)
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When required by law or to comply with legal obligations
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To protect the safety, rights, or property of NOCOA or others
4. Third-Party Links
Our website may include links to external resources, including partner organizations, government agencies, and nonprofit entities.
NOCOA is not responsible for the privacy practices or content of third-party websites. Users are encouraged to review the privacy policies of those sites.
5. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to:
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Enhance user experience
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Understand site usage and performance
Users may adjust browser settings to refuse cookies; however, some features of the site may not function properly as a result.
6. Data Security
NOCOA takes reasonable measures to protect website data and maintain system security, including:
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Maintaining updated website platforms and technologies
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Monitoring for vulnerabilities and unauthorized access
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Implementing security best practices for hosting and site management
While we strive to protect your information, no system can be guaranteed 100% secure.
7. Accessibility Commitment
NOCOA is committed to providing a website that is accessible to all users, including older adults and individuals with disabilities. We continuously work to improve usability, readability, and accessibility standards across our platform.
8. Children’s Privacy
This website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
9. Your Choices
You may:
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Contact us to request updates or corrections to your submitted information
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Choose not to provide personal information when using the website
10. Changes to This Policy
NOCOA may update this Privacy Policy periodically to reflect changes in practices, technology, or legal requirements. Updates will be posted on this page with a revised effective date.
11. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
New Orleans Council on Aging
2475 Canal Street, Suite 400, New Orleans, LA 70119